Delivery & Returns
Every Life Tree is made to order which can take up to two weeks.
Each Life Tree is inspected and securely packaged for transit.
U.K. Mainland delivery is provided free of charge. The following postcodes may incur an extra delivery charge. If you live in any of these post code areas our shipping calculator at the checkout will advise you of the charge.
BT, EX39, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, PO11, PO30-41, TR21-25, ZE.
We are more than happy to ship to international destinations. Our shipping calculator will tell you the international postage rate. Costs of import duties and taxes are not the responsibility of Artech Innovations Limited.
Where available you will be notified of your unique tracking number for your order.
In the unlikely event that your Life Tree is lost in transit, or arrives damaged please contact firstname.lastname@example.org as soon as possible.
Please note that we do not deliver to P.O. or B.F.P.O. boxes.
Our Refund Policy
The following is from our terms and conditions.
You shall have the right to cancel an Order only in the following circumstances:
(a) If We have failed to deliver within 40 days after the date of Order placement;
(b) In the case of Faulty Products and at the earliest opportunity after you have discovered the fault or defect (provided that You shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 14 days after receiving the product).
If an Order is cancelled under the conditions in (a) or (b) above, We shall either replace the Product at Our expense, including shipping costs or refund in full the sums paid for the Product and any carriage charges.
Notice of Your wish to cancel must be made by email to email@example.com, stating Your reason for cancellation.
For the avoidance of doubt, save in respect of Faulty or defective Products, nothing in these Terms and Conditions shall give you rights of cancellation in regard to the Products, which, by their nature, have been made to your specification or clearly personalised.
You must return any Product to Us in its original packaging (which You should retain for this purpose).
Nothing in this clause affects your statutory rights.